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Troubleshooting

If you're facing issues with your setup or functionality, go through the checklist below to diagnose and fix common problems:

  • Make sure NodeJS server is up and running
  • Make sure frontend is pointing to the NodeJS server with your signaling port (9007)
  • If firewall is active, make sure the ports are allowed
  • If the application is running behind NAT with private IP, add Announced IP Address in Admin > Settings > NodeJS
  • Make sure the app is running on https
  • Make sure the SSL certificates are valid
  • Make sure no antivirus softwares are blocking the media device access
  • To reflect the changes, please clear browser cache or hard reload the page