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FAQs

Can I run the auto-install shell script on a server that already has data or applications?​

No. The auto-install script must be executed only on a clean, empty server. Running it on a non-empty server may cause issues.

What should be the document root of the application?​

The document root must point to the "public" directory of the application.
Example: /var/www/html/jupitermeet/public

Can I install the application in a sub-folder?​

No. The application must be installed on a domain or sub-domain only. Sub-folder installations are not supported.

How do I point my domain to the server?​

Create an A record in your domain’s DNS panel pointing to the server’s public IP.
This must be done before installation.

The signaling server is unreachable. What should I do?​

Make sure the signaling server is set up as instructed in the installation guide.
Also confirm that the required ports are allowed in your server firewall.

I’m using Cloudflare. Which port should I configure?​

If you are using Cloudflare, use port 8443 instead of the default port 9007.

ChatGPT integration is not working.​

Make sure a valid ChatGPT API key is entered in the NodeJS section of your application settings.

I made changes in Settings > NodeJS, but they're not reflected during the meeting.​

After any updates to the NodeJS section, restart the signaling server via terminal.

How can I view signaling server logs or errors?​

Use the following command in your terminal: pm2 log. This will display the logs and any related errors.

Why do meetings automatically end after 60 minutes? How can I change that?​

The default meeting duration is set to 60 minutes. You can change this by going to: Admin Panel > Manage Payments > Plans > Edit Default Plan > Time Limit Field.

Where can I configure branding such as logo and colors?​

After installation, go to Admin Panel > Settings to customize the application name, logo, color scheme, and more.

How can I move the application to another domain?​

To move to a new domain:

  • Uninstall the application from the current domain via the Admin Panel > License section.
  • If you're unable to access the previous domain, please contact support via email.

Please contact support and include the error message or a screenshot to help us resolve the issue promptly.